General reservation and cancellation conditions:
Reservations:
Reservation is possible by phone, e-mail or by our online reservation system. In the process of reservation and it is important to provide us with valid e-mail address or phone number. In the event that the user is not available electronically or by telephone (he provides us with an incorrect or invalid e-mail address and telephone number), we reserve the right to cancel such a reservation.
Upon confirmation, the reservation must be secured with an advance payment equal to 30% of the total rental value if not agreed otherwise.
The amount can be transferred to our transaction account, which is opened at:
NOVA LJUBLJANSKA BANKA D.D. IBAN: SI56 0203 4009 2192 440
SWIT: LJBASI2X
Upon receipt of the prepayment, the reservation will be confirmed by us.
Arrivals and departures:
rooms and suites are available on the day of arrival from 2 pm. Please leave it by 10 am on the day of departure.
In case you would like to use a room or apartment earlier or would like to leave it later, this is possible by prior arrangement.
Cancellation policy:
In the event that the guest cancels the already confirmed reservation, does not arrive on the agreed day or leaves early, the following cancellation conditions apply:
up to 15 days before arrival ………………………………….. cancellation is free
14 – 8 days before arrival …………………………………….. keep the advance received
7 or less before arrival …………………………… 80% of the room rental or apartments
non-arrival …………………………………. 100% of the total rental value of the room or apartment
Means of payment:
Cash, card and transfer to our transaction account before departure.